Refund policy

Made-to-order wallpaper and wall murals

Our wallpaper and wall murals are produced for your selected design, material and size. We do not accept returns or exchanges for these made-to-order products. Change-of-mind requests, ordering the wrong size or material, or ordering excess panels do not qualify for a return or refund. Please check your selections carefully before ordering. We recommend ordering a sample first to assess colour and finish.

Damaged, defective or incorrect items

If your order arrives damaged, defective or different from what you ordered, please contact us promptly at support@raduay.com with your order number, a description of the issue, and clear photos of the item and packaging. Keep the packaging and avoid installing affected panels until we have reviewed the issue. These cases are reviewed separately from change-of-mind returns. A refund, replacement or other resolution is not automatic and will be confirmed after review, subject to any applicable consumer rights.

Changes and cancellation requests

If you entered incorrect measurements, selected the wrong material or need to correct your delivery address, contact us as soon as possible with your order number and the requested correction. We must review the production and shipping status before confirming whether a change or cancellation is possible. Submitting a request does not mean your order has been changed, stopped or cancelled. We cannot guarantee a change or cancellation once production or dispatch has begun.

Do not send an item back without contacting us and receiving instructions first. For help, use Message us on our website or email support@raduay.com.

Your consumer rights

Nothing in this policy limits rights or remedies that cannot be excluded under applicable consumer law. If you have a problem with your order, please contact us so we can review it.