Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact us at raduayllc@gmail.com. Returns should be sent to:
Items sent back without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. This helps us evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain items cannot be returned, such as:
- Perishable goods (food, flowers, plants)
- Custom or personalized items
- Personal care goods (beauty products)
- Hazardous materials, flammable liquids, or gases
- Sale items or gift cards
Exchanges
The fastest way to get a replacement is to return your item and, once accepted, make a separate purchase for the new item.
European Union 14-Day Cooling-Off Period
If shipping into the EU, you may cancel or return your order within 14 days for any reason. Your item must be in the same condition as received, unworn, unused, with tags, in original packaging, and accompanied by proo